Why should I change payroll providers?

Many businesses experience problems with payroll providers in the form of inaccurate and untimely payments to employees, improper payments to third parties (garnishments, child support, 401k providers, etc.), improper filing of tax payments, inability to provide services needed by the business, and delayed response times to customer inquiries. Some businesses feel that they are not getting the best value for the money they spend. In many cases, customer service plays a big part in the decision to change payroll providers.

Large payroll companies are largely focused on acquiring new clients and selling additional services to existing clients, therefore, customer service is not a priority for them. We’ve heard many different reasons for switching providers from our customers, and customer service is usually the problem. That’s why we offer a local service that is an alternative option to the large national payroll providers. We understand that excellent service is not an option but instead a requirement and we tailor our services to meet that requirement.

How can I be sure that Coastal Payroll will not give me the same headaches as my previous payroll providers?

We understand the importance that customer service plays and how we strive to achieve 100% satisfaction. At all times you will have direct access to the decision makers and payroll experts at Coastal Payroll. If you have questions, you have a direct line to these client representatives, client representatives who are measured on providing excellent customer service and payroll done right the first time.

When you make the switch to Coastal Payroll, your client partner will meet with you first to understand the issues you’ve experienced with other payroll providers. Your partner will document these issues and your thoughts regarding what could have been done to correct them. They will then meet with your payroll service representative to discuss the issues as the client setup process begins. Open communication and open understanding of your needs is critical to ensuring that we implement your company to your requirements.

When is the best time to change payroll providers?

Changing payroll providers can occur at any time throughout the year. The cleanest transition date is normally on a quarter end or calendar year end because taxes are paid at these times, however, as long as you can provide updated payroll and tax information through your last payroll processing date we can transition you at any time.