When an employee is not performing, you know you have to take action. It’s a difficult conversation to have, but one that is inevitable and only gets harder as time goes on. So let’s rip off the bandaid and have that meeting.

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We love the number 77. Seems random? Not really. That’s our NPS score. We use our NPS score to evaluate how well we are serving our clients. Watch this video to learn more about how the NPS score works. Craig breaks it down - and then..