Coastal People

Akilah Jones

Training Specialist


  • ICE Diamond award winner in customer service—2006
  • USAA Travel Excellence in Customer Service award winner—2008
  • Arizona Multihousing Association Trainer of the Year—2011
  • Became a NAAEI-certified facilitator—2012
  • Personal Notes

    As a mother of three and a Navy spouse, Akilah loves any time she can spend with her family. She also enjoys reading, roller skating, and charitable work.

    Favorite Quote: "Our greatest glory is not in never falling, but in rising every time we fall." —Confucius

    Professional Background

    Akilah comes to Coastal with experience in corporate training and facilitation in property management, sales, customer service, and technical support. Her strengths lie in accessing needs, reducing them to the fundamentals, and delivering products that support the organization's bottom line.

    Key Strengths

    • Knowledge and experience in adult learning theories
    • Oral and presentation skills
    • Motivation
    • Coaching and quality assurance

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