We survey our clients regularly, and we’re proud of the feedback we receive. Their input helps us strengthen our service and stay aligned with what matters most to them.
We are proud to be a partner clients choose not only for payroll and HR support, but for the relationships built along the way. Our clients tell us again and again that while great technology matters, it is the people behind the service who make the difference.
As one client shared, “LOVE this company and the employees.” And really, how many people can say they love their payroll company?
Clients note that we help them save time, improve accuracy, and simplify operations, but what stands out most is how often they describe their experiences with words like responsive, kind, knowledgeable, and reliable. We also earn praise for our friendly approach, exceptional service, and helpful team members.
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This level of satisfaction translates into a 92% client retention rate proving that exceptional service creates lasting relationships. We remain committed to providing the dependable support and personal connection our clients can always count on.
Our Net Promoter Score is consistently above the industry average, which reflects the satisfaction our clients have in our support. We work hard to maintain a World Class score and deliver the level of service they expect.
Service is everything to us, because we know it's everything to you.
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